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NOTE: All returns must be pre-authorized by Reindeer Pass.  Any returns made without a return authorization may be subject to be refused at senders expense.  

-All warranty issues are to be handled by the Manufacturer of the item.

-If you are dissatisfied with your order for any reason, you can return any in stock items for a prompt refund or exchange.

-Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.

-Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase.

-The original shipping and handling charges are not refundable.

-We must receive the item in new condition, and in factory packaging.  

-Please mail your package (after authorization, via phone or E-mail) in a prepaid, insured, traceable method to the address below.

Reindeer Pass
10919 N. 173rd East Ave
Owasso, OK 74055
We offer gift certificates for the model railroader in your family or choose one of our train sets. You can find more of our Bachmann Train sets, including Li'l Big Haulers, by going to the Train Starter Sets section.