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 If you are dissatisfied with your order for any reason, you can return any in stock items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. We must receive the item in new condition, and in factory packaging.   Please mail your package in a prepaid, insured, traceable method to the address below.

Reindeer Pass
5220 NW 8th Street
Ankeny, IA 50023
We offer gift certificates for the model railroader in your family or choose one of our train sets. You can find more of our Bachmann Train sets, including Li'l Big Haulers, by going to the Train Starter Sets section.